• Delivery in 2-3 working days

  • Free shipping from 85 GBP

  • 100 days return

General FAQ

 

 

 

 

HOW CAN I REDEEM A VOUCHER?

You can redeem a voucher on the “cart” page during the checkout process. On the cart page, you will see the link „I have a voucher“ listed under the items that are in your shopping cart. Clicking the link will open a text box where you can enter your voucher code, then click the arrow button to validate your code. 

Want to purchase a gift voucher? Check out our vouchers. 

 

 

HOW CAN I DELETE MY CUSTOMER ACCOUNT?

If you would like to delete your account, please write an email to  service@titus-shop.com  requesting that your account be deleted. Your personal data will be deleted within the next 3 work days of your request.

 

More information for your customer account can be found here.

 

 

DO I NEED A CUSTOMER ACCOUNT TO PLACE AN ORDER?

No, you can also place an order as a guest! However, you will miss out on the benefits of having an account.  

Benefits of having an account include:

  • You can participate in the Cashpoints program.
  • Your address is saved on your account, making it faster and easier to place orders as you no longer have to enter your info during each order.
  • You can save items on your wishlist.
  • You can see an overview of your past orders.
  • Any excess balances can be saved on your customer account and used for future orders.

 

 

HOW DO I RETURN AN ITEM?

Returns from Germany and Austria

Returning items from within Germany is free for all orders! German orders receive a pre-paid return label right inside the package. To return, simply place your item(s) back in the package and attach the pre-paid label to the outside of the box. 

If your order does not include a return label, you can contact our customer service team at service@titus-shop.com if you have any problems or questions.

Download return form

Returns from Switzerland and EU countries

You are required to pay return shipping costs if the total value of the items being returned is under 40€. You are also required to pay for any damages that may have occurred due to your own negligence. There is free return shipping for countries outside Germany/Austria if the return item(s) value over 40€.

Returns from all other countries

If you have ordered from a non-EU country and wish to return your items, we can not cover the return shipping cost. Please note that import taxes, customs regulations etc. are also not covered by us. Please contact our service department if you have any questions: service@titus-shop.com

 

 

WHAT DO I DO IF MY PACKAGE ARRIVES WITH EXCESSIVE DAMAGE?

If your package arrives with excessive damage, please deny the delivery upon it’s arrival and notify our customer service department.

Claims for damaged/false items

Please first contact our service department if there is any issue with the items you have received. The service department will provide further instructions including how to return/exchange your damaged/incorrect item, please be sure to include your order number when you contact us.

Claims for issues such as manufacturing defects will first need to be inspected by our team before actions such as exchanges or refunds are made. Please understand that we are not responsible for manufacturing defects of the products/brands that we sell.

See more info on returns here.  

 

 

HOW CAN I PAY?

  • Apple Pay
  • Google Pay
  • PayPal
  • Standard Bank Transfer
  • Credit Card (Visa, Mastercard or Maestro)

 

Please see this page for more info.

 

 

HOW DOES THE ORDERING PROCESS WORK?

  1. Select Item(s)

After you have found an item you like, click “add to cart” on the item page. You can then click “proceed to checkout” under the shopping cart icon on the top of the page.

  1. Create an account (if necessary)

You will then be asked to log in, register, or checkout as a guest.

  1. Shipping address

Enter your delivery address. If you already have an account, this step will be omitted.

  1. Payment method

Select your desired payment method on the “payment” page during checkout.

  1. Confirmation

The order is complete only when you see the confirmation page and a confirmation email has been sent to you (unless you have ordered as a guest with no email entered). Later, you will also receive a second confirmation mail that your order has been sent. Your package is now on the way! :)

 

 

WHERE CAN I SEE THE PREVIOUS ORDERS I’VE MADE?

You can see all your orders under „My Account“ and then „Orders“.

This option is not available for customers who order as a guest.

 

 

HOW DO I SIGN UP FOR AN ACCOUNT?

Simply click on „My Account” on the top of the home page, then click the “register” button. You will also automatically be brought to the registration page during the checkout process of an order.

 

 

CAN I CHANGE MY PERSONAL INFORMATION ON MY ACOOUNT?

Sure. Simply go to "Account", then "Account details" and "Show addresses" where you can then change your data under "Edit" or "Delete".

  

IS YOUR WEBSITE SECURE?

The Titus website is SSL-secured. In the address bar of your browser, you will see that our website address begins with “https:”. The „s“ of this address indicates that all data/information on the site is encrypted and secured.

 

 

WHICH COUNTIRES DO YOU SHIP TO?

Please see the shipping information page for an overview of the countries we ship to, shipping rates, times, and other info.

 

 

WHAT ARE CASHPOINTS?

Cashpoints are the bonus point system of Titus.

When you create a TITUS customer account, you earn points for actions on our website, such as purchases, reviews, etc.
If you have enough points, you can redeem your collected Cashpoints for vouchers.

See more info about Cashpoints here.

 

 

SUBSCRIBING OR UNSUBSCRIBING FROM THE TITUS NEWSLETTER?

 

In the footer you will find the newsletter button, here you can easily subscribe to your newsletter ;)

 

WHAT KINDS OF VOUCHERS ARE THERE?

There are cash vouchers and discount vouchers. Both vouchers are only valid for one use and may not be combined with other vouchers. Some voucher codes may have an expiration date or minimum purchase price to be valid.

 

CAN YOU SEND ME SOME STICKERS?

A sticker sheet is included with every order (while supplies last). These sheets include ten to twelve stickers from various brands.


CAN YOU SPONSOR ME?

This isn't an easy question. Obviously, you need to be a good skater to get sponsored by Titus. The best thing you can do to get noticed by us is to participate in skateboarding contests in Germany. Additionally, it will help if you have a good video part (sponsor-me tape). 

Titus team riders are generally first sponsored by a Titus shop location that's in their area. We recommend that you go to your nearest Titus shop and introduce yourself.

Besides our shop teams, the Team Titus manager Dennis Ludwig is always observing the skateboarding scene for new talent. Keep an eye out for Yannick and maybe you can catch his interest.

 

 

 

WHAT ARE THE DIMENSIONS OF A COMPLETE SKATEBOARD IN THE SKATE HARDWARE SECTION?

Here’s a link to our skateboard and accessory size guide

 

 

WILL AN ITEM COME BACK IN STOCK?

This can vary from item to item, so please send us an email at service@titus-shop.com. We’ll ask our purchasing department and get back to you.

 

 

WHERE CAN I USE MY VOUCHER?

Vouchers can be used/redeemed in our online shop as well as in physical Titus shop locations.

 

 

WHEN WILL MY PACKAGE ARRIVE?

You can track your package with the tracking number found in your shipping confirmation at https://www.dhl.de/en/privatkunden.html. You can also send us an email at service@titus-shop.com or use the contact form..

 

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