Shipping policy
SHIPPING COSTS
We offer free shipping for orders with a minimum purchase value of 20, 50 or 95 euros, depending on the destination country (please refer to the table below).
Here is an overview of our shipping costs:
| Shipping Rates for | DE | AT | Foreign Countries 1 * | Foreign Countries 2 ** |
| Orders up to 20 € | 5.90€ | 5.90€ | 9.95€ | 9.95€ |
| Orders over 20 € | 0.00€ | 0.00€ | 9.95€ | 9.95€ |
| Orders over 50 € | 0.00€ | 0.00€ | 0.00€ | 9.95€ |
| Orders over 95 € | 0.00€ | 0.00€ | 0.00€ | 0.00€ |
*Belgium, France, Italy, Luxembourg, Netherlands, Spain
** Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus
For shipping costs to other countries, please refer to the table below.
Please note: Orders with prepayment by standard bank transfer can only be shipped once the amount is received in our account.
SHIPPING DURATION
If you place your order on weekdays (Mon-Fri) before 5 PM and choose payment options such as PayPal, credit card, Google Pay or Apple Pay, we will dispatch your package on the same day with our shipping partner, DHL.
Orders placed on Saturdays, Sundays, or on public holidays in North Rhine-Westphalia will be processed on the next working day.
Deliveries are made from Monday to Saturday.
Up to two delivery attempts will be made. If no one is available at your specified delivery address, the package will be held at the nearest post office, where it will be available for pickup for 7 working days.
Please note: Orders with prepayment by standard bank transfer can only be shipped once the amount is received in our account.
Once your package leaves our warehouse, we will send you an email with a link for DHL shipment tracking. Please note: This tracking link may only become active the next day, once DHL has scanned the package at their freight center.
| Country | Delivery time | Shipping Cost Share |
| Germany |
1-2 working days |
Free shipping from 20 Euro order value, else 5.90 € |
| Austria | 2 -3 working days | Free shipping from 20 Euro order value, else 5.90 € |
| Switzerland | 3 -5 working days | Free shipping from 100 CHF order value, else 11.65 CHF |
| Andorra | 4 -7 working days | Free shipping from 50 Euro order value, else 9.95 € |
| Belgium | 2 -3 working days | Free shipping from 50 Euro order value, else 9.95 € |
| Bosnia-H | 5 -8 working days | Free shipping from 95 Euro order value, else 30.00 € |
| Bulgaria | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Denmark | 2 -3 working days | Free shipping from 700 DKK order value, else 75 DKK |
| Estonia | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Finland | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
| France | 3 -4 working days | Free shipping from 50 Euro order value, else 9,95 € |
| Greece | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Great Britain | 5 -7 working days | Free shipping from 85 GBP order value, else 25.95 GBP |
| Great Britain Northern Ireland | 3 -5 working days | Free shipping from 85 GBP order value, else 25.95 GBP |
| Indonesia | 8-10 working days | Free shipping from 95 Euro order value, else 30.00 € |
| Ireland | 4 -7 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Italy | 2 -3 working days | Free shipping from 50 Euro order value, else 9.95 € |
| Japan | 6 -8 working days | Free shipping from 95 Euro order value, else 30.00 € |
| Croatia | 5 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Latvia | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Liechtenstein | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Lithuania | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
|
Luxembourg |
2 -3 working days | Free shipping from 50 Euro order value, else 9.95 € |
| Malta | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Netherlands | 2 -3 working days | Free shipping from 50 Euro order value, else 9.95 € |
| Norway | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Poland | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Portugal | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Romania | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Russia | 5 - 15 working days | Free shipping from 95 Euro order value, else 30.00 € |
| Sweden | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Serbia | 4 -7 working days | Free shipping from 95 Euro order value, else 30.00 € |
| Singapore | 3 -5 working days | Free shipping from 95 Euro order value, else 30.00 € |
| Slovakia | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Slovenia | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Spain | 4 -5 working days | Free shipping from 50 Euro order value, else 9.95 € |
| Spain - Canary Islands | 6 -8 working days | Free shipping from 95 Euro order value, else 30.00 € |
| Thailand | 6 -8 working days | Free shipping from 95 Euro order value, else 30.00 € |
| Czech republic | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Hungary | 2 -3 working days | Free shipping from 95 Euro order value, else 9.95 € |
| Cyprus | 3 -4 working days | Free shipping from 95 Euro order value, else 9.95 € |
SHIPMENT TRACKING
You will find the shipment tracking link in the shipping confirmation email that we send you after the package has been shipped. Additionally, it will be available in your order status in your account under "My Account" -> "Orders."
ORDER CONFIRMATION
With every order, you will receive all the essential status information from us via email, starting with the order confirmation. Once we have verified the order, and everything is in order, you will receive an order confirmation.
Subsequently, we will inform you about the payment receipt and, of course, when the goods have been shipped. In the shipping confirmation, you will also find the link for tracking your shipment. We assist you from the beginning to the end of your order, including returns and their processing status.
Sometimes, our status emails may end up in your email provider's spam folder. If this is not the case either, please send a brief email to service@titus.de, and we will be happy to resend your order confirmation.
OFFSET CREDIT
With each return, in addition to an exchange or a refund of the amount, you can also establish a credit. You can find this in your account under My Account -> Credit. You can offset this credit with your next order.
If there is a remaining balance of the credit, it will be credited to your account. If there is an outstanding balance to be paid, you can pay it using one of the payment methods, just like with a regular order.
MINIMUM ORDER VALUE
There is no minimum order value.
IMPORT VALUE-ADDED TAX
When shipping to non-EU countries, there may be additional taxes or costs (e.g., customs duties) associated with your order that are not collected or billed by us but must be paid directly to the relevant customs or tax authorities by you. Please inquire about the details from these authorities.
DISCOUNT TIER PROMOTION AND RETURNS
In the case of a return from a discount tier promotion, the granted discount may change. For example, additional discounts on orders due to a return may require consideration of a different discount tier. For instance, there is an additional 10% discount on an order value of 80€ and a 20% discount on an order value of 150€. If 2 items with a value of 90€ each are ordered in a single purchase, the order value amounts to 180€, and an action discount of 20% is granted. If one of the items is returned, the order value is reduced to 90€, and the 10% discount tier is applied. The adjustment is made by refunding the return through the other discount tier.